Nam Long Group
HoloHuman at Nam Long Journey 2025 – Experience ‘Integrated’
Dec 5–7, 2025 Ho Chi Minh City
Create a digital assistant that can communicate, guide services, provide information, and support customers right at your bank's service points.
HoloHuman helps banks build a more modern service experience, reduce staff workload, and help customers find what they need faster.
Customers are increasingly comfortable with digital services, yet still need quick, clear guidance when learning about products or visiting a branch.
Branch staff handle a wide range of requests, especially during peak hours.
Accounts, cards, loans, and other financial services mean customers need more information before deciding.
Customers can spend a lot of time learning the requirements, paperwork, and process for each service.
Product, service, and process information needs to be communicated the same way across the whole network.
From welcoming customers to guiding services, a Digital Human can take on many roles — from greeting to providing product information and directing customers to the right place.
Greet customers, introduce services, and direct them to the right counter as soon as they walk in.
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Help customers learn about accounts, cards, and products suited to their needs.
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Become an interactive brand representative at branches, events, and marketing activities.
Learn MoreHoloHuman can become the first point of interaction, helping customers find the right information, the right service, and the right place to go.
Proactively greet the customer and start the conversation.
The customer describes their needs in natural language.
The Digital Human provides information and the next steps.
Help the customer find the right product or service.
Direct the customer to a counter, a team member, or a sign-up channel.
Connect with the appropriate customer-care processes and systems.
Bring the Digital Human to wherever customers need guidance and support.
Welcome and support customers as soon as they arrive.
Help customers find the right service and counter.
Provide a self-service experience through voice interaction.
Create a standout interaction point and provide information.
Bring banking information and services closer to customers.
Create interactive brand experiences at marketing activities.
Extend the Digital Human experience from the branch to online.
Handle common questions and information requests so staff can focus on interactions that need direct advice.
Customers can ask directly instead of searching across multiple channels.
Deliver consistent product, service, and process information across every service point.
Introduce a new, natural, and modern way to interact at the branch.
Help customers easily learn about products and know what to do next.
The Digital Human becomes a distinctive brand touchpoint at branches and marketing activities.
HoloHuman can connect to the appropriate data sources and business systems so the Digital Human delivers consistent, up-to-date information.
HoloHuman becomes an interactive interface between customers and the bank's information systems. The Digital Human can provide information, guidance, and direct customers to the right process or transaction channel.
Control the knowledge, product information, and content the Digital Human is allowed to use.
Manage access and content administration by role.
Define the scope of information the Digital Human is permitted to provide.
Connect to business systems through APIs and other suitable methods.
Track interaction sessions and the topics customers ask about most, based on the deployment configuration.
Create a Digital Human that matches your bank's image, voice, and service standards.
Design a character that matches your brand identity.
Choose a voice and language that suit your customers.
Set a communication style that is professional, friendly, and consistent.
Provide knowledge about products, services, policies, and processes.
Keep product information and campaign content up to date.
Advise on accounts, cards, loans, and services for individual customers.
Provide information on products and solutions for businesses.
Guide and support customers at service points.
Add an automated support layer for common information requests.
Provide information and guidance through an interactive kiosk.
Create brand experiences and introduce new products.
A look at how Digital Human can be applied in banking, finance, and other service environments that require direct customer interaction.
Tell us about your service model and needs. The HoloHuman team will recommend the right Digital Human setup for your branches, service counters, kiosks, and customer touchpoints.